Irish Dairy Board
Joe Collins, MD Commercial & Ingredients, Irish Dairy Board
"Having come to the end of the roll-out of its new ERP System, Movex, in June 2009, IDB conducted a search for a Process-Focussed Consultant with Performance Improvement experience, to assist it with bringing forward and implementing projects aimed at capitalising on the significant IT investment which it had just completed. That search ended with IDB entering into a Contract for Consultancy services with Raymond O'Hanlon, from Preferred Results Ltd.
Over the course of the 18 months which followed, Raymond worked on some 22 Projects throughout the length of the "Order-to-Cash Cycle", which caters for some 450,000 MT of Dairy Product Exports on annual basis. The result has been the streamlining and automation of processes which are critical to IDB Operations, resulting in, not only a significant reduction in Costs, but also, in improved Service , both to our Customers and to our Members.
In the delivery of the Projects, Raymond worked with Management and Staff from across all of the Functional Areas of the Business; from Finance, to Operations, to Sales & Marketing, to IT and HR. It is a tribute to his depth of experience, combined with both his Technical ability and People skills, that he has been able to win the respect and active participation of the various Project teams, even though, the majority of projects resulted in significant changes to the status quo within the Business.
As the manager in charge of the area where most of the projects took place, I am perhaps in the best position to recommend Raymond to any business which is contemplating embarking on performance improvement initiatives.
Should you wish to contact me at any time to discuss issues in relation to my experience of working with Raymond, please do not hesitate in doing so."